1.      Booking & Reservations

-          Reservation: All bookings must be confirmed with full payment or a valid deposit. Booking is only confirmed after payment receipt.

-          Check-in / Check-out: Check-in: 12:00 PM Check-out: 12:00 PM Early check-in and late check-out are subject to availability.

-          ID Requirement: A valid government-issued ID is required at check-in for all guests.

2.      Payment Policy

-          We accept Bank Transfer, Card, and POS payments.

-          Rates are subject to change without prior notice.

-          All prices are quoted in Nigerian Naira and include applicable taxes unless stated otherwise.

3.      Cancellation & No-Show Policy

-          Cancellation: Free cancellation up to 48 hours before check-in.

-          Cancellations within 48 hours will incur a 50% charge of the first night.

-          No-Show: Guests who do not arrive and do not cancel will be charged 100% of the first night.

-          Refunds: will be processed within 3-7 business days

4.       Guest Conduct & House Rules:

-          Maximum Occupancy: The number of guests must not exceed the capacity of the booked suite. Extra persons may attract additional charges.

-          Noise: Quiet hours are from 10:00 PM to 7:00 AM. Loud music and disturbances will not be tolerated.

-          Smoking: Smoking is prohibited inside all suites. A cleaning fee will apply for violations.

-          Pets: Pets are not allowed unless with prior written approval.

-          Visitors: All visitors must be registered at the front desk. Overnight visitors must be added to the booking.

5.      Property Care & Damages:

-          Guests are responsible for any damage, loss, or breakage to suite property during their stay.

-          The cost of repair or replacement will be charged to the guest.

-          Please report any damages or maintenance issues immediately to management.

6.      Security & Liability:

-          M & O Suites Ltd provides 24/7 security. However, we are not liable for loss of personal belongings. Please use the safe provided.

-          Management is not responsible for accidents, injuries, or incidents that occur within the premises due to guest negligence.

7.      Cleaning & Housekeeping

-          Complimentary housekeeping is provided daily for stays of 3 nights and above.

-          For shorter stays, housekeeping is available on request.

8.      Privacy

-          We respect your privacy. Guest information will only be used for booking, billing, and service purposes and will not be shared with third parties.

9.      Amendments

-          M & O Suites Ltd reserves the right to update these terms and policies at any time. The latest version on our website will apply.

-          Agreement: By booking with M & O Suites Ltd, you agree to abide by these Terms & Policies.